Return & Refund Policy
Last updated: September 2026
Personalized & Custom Products
Because all of our products are made to order and personalized specifically for you, we do not accept returns or exchanges on custom items unless the product is defective or damaged.
Defective or Damaged Items
If your item arrives defective or damaged, please contact us within 7 days of delivery with photos of the damage. We will remake or repair the item at no additional cost, or issue a full refund at our discretion.
Incorrect Orders
If we made an error on your order that was not present in your approved proof, we will remake the item at no cost to you or issue a full refund.
Non-Custom Products
Non-personalized items may be returned within 14 days of delivery in their original condition. Return shipping costs are the responsibility of the customer.
Refund Processing
Approved refunds are processed within 5–7 business days. Refunds are issued to the original payment method where applicable.
Contact
To initiate a return or refund, please contact us at info@trisolocreations.com with your order details and photos if applicable.